Payments

• Payments are accepted via Paypal ONLY to thecozycreatives@gmail.com

• You will be sent an invoice from The Cozy Creatives.

• You do NOT need to have a Paypal account in order to make a payment. There is an option on the invoice to pay via credit card, debit card, or electronic check.

• A 50% non-refundable deposit is required before we begin on a project.  We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all monies paid are retained by The Cozy Creatives and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

• The remaining balance will be invoiced upon completion of the job

• Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below)

• Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images until we have client approval)

• Original image files will not be emailed until the full balance has been paid

• Additional charges (for site builds) will be applied if the client needs additional work that is outside of the original quote or package specifications.

• Client has 5 days to make their final payment or a $100 late fee will be applied for every week that the client is late after that time

 

Additional Charges

Some things may fall outside of the scope of a project in our package pricing, such as:

• SEO Services

• Graphics such as optins, sidebar graphics, etc

• Additional Coding & Customizations of a theme such as changing the original layout of a premium template and adding additional widget sections or tables which require the help of our coder. Some themes are easier to update than others but we will be very clear in our communication if something like this does come up. We will not make any changes that incur additional charges, unless we receive client approval first.

 

Cancellation

Projects that are canceled at least 30 days prior to the start date may be rescheduled at the end of our queue. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.

 

Refunds

Due to the custom nature of our work, The Cozy Creatives does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.

 

Project Timeline

We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.